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Kathy Randall

22:47 09 Apr 18

I went to the Layton Hills Mall location to have my watch band replaced. Caleb and Andreas helped me and did a great job. They changed out the old watch band, put a few extra holes into the new one so it would fit and I was finished in less than 10 minutes! Great customer service!

Drew Wilson

15:57 04 Apr 18

I sent Times Ticking my 30 year old Pulsar watch for repair of a broken crystal after an authorized Pulsar repair center told me parts were unavailable. I have received many compliments on the watch as it is often mistaken for a Movado, and I really wanted to keep it. They replaced the crystal, installed new battery, cleaned the watch, and tightened clasp. The process worked exactly as explained and watch was returned repaired in about a week. Watch is beautiful again, and I am very happy with the pricing and service. Recommend very highly. Easy to do business with, no surprises, and they do what others can't.

Betsy Easter

00:18 21 Mar 18

I had sent a Brighton watch to Brighton company. I wasn't aware that it was not being repaired by them until I received a call from Times Ticking. Even then, I thought Times Ticking was part of Brighton. This doesn't really matter because I received 2 calls prior to the repair, the repair was completed and sent back to me - working! I would make a suggestion that maybe after 2-3 weeks someone could give a call (or email) to update on status. I started panicking after about 3 weeks not having heard anything. I didn't have a phone number to call to find out if all was well with my watch. But, end of story, it came within a couple days of my panic attack. Thanks for the service - I would use you again.

Family TV

00:41 19 Mar 18

I visited the Newgate Mall in Ogden location and had some work done on my watch. Jake and Justus helped me, they were very helpful, professional and polite. They explained the policy of my repair and made sure I was happy with the work completed. I feel very good about my visit and the money that was spent in the store. Thanks again guys.

kathleen scott

21:53 13 Mar 18

I was so pleased with the wonderful service that Caleb Evans gave to me at Times Ticking. He was very patient and expert in his service of my watch. I appreciated the options that were shared with me. He even gave me a great water resistant application and I have used it three times in the first week! I have often used the services at Times Ticking and I will continue to do so!

Andrew Scott

16:15 12 Mar 18

Abby was awesome. She gave me a good price for cleaning and repair and two batteries for my watches. I will always go to Time Ticking for my watch needs, and recommend others also.

Susan Chilcote-Kmetz

23:31 05 Mar 18

I was a bit worried about sending my watch off for repair, but, I couldn't wear it like it was. I was very impressed. I followed the easy instructions to pack and send, received an email that it had arrived, and the time frame for which the watch would be evaluated. That would also be the time when the estimate call would be made. I was advised by email of the day the call would be made, and received a very reasonable quote.

Upon approving the price, I was transferred to an office staff person to handle the transaction. The finished watch arrived within a week of the call. I would definitely use this company again.

Robert Harmon

13:21 01 Mar 18

Caleb and Ray were both awesome. I stopped in mostly to see how much it'd be to fix my watch. They told me options to help me save money as well as got it working how I needed. And they did it very quickly!

Chris Robins

20:57 27 Feb 18

I bring all my watches here for any maintenance or repairs. They are honest, prompt, and professional. Abby greeted me and explained the options for cleaning and repair. And Ray fixed and replaced batteries for me on 4 seperate watches. All in about an hour. Thanks!

Chris Moon

19:58 15 Feb 18

Ray is always so courteous and happy... Caleb does exceptional work. We use this shop a lot and always highly recommend it. Awesome employee’s.. Ray and Caleb. Thanks for being trustworthy and giving quality work, and great customer service.

John Reed

01:32 08 Feb 18

They did a great job repairing my wife's favorite watch. The work was done on time and at a fair price. I like the the tracking system they provide so you can see the status of your repair (like tracking a package through the mail) I'll definitely use this business again.

Acee Hepner

22:36 20 Jan 18

Ray was amazing! I normally go to the location in Riverdale (as it is much closer to my home) but happened to be in the Layton area and decided to get a battery put in one of my watches. I'm so glad I stopped here and I will now be traveling the extra distance just to come here. Ray was super sweet, super kind, and super professional. She explained additional options that I could purchase besides the battery but not once did I feel pressured to buy any of the options. She took awesome care of me and my watch and when I returned to pick it up, she remembered exactly who I was. Awesome customer service!!

Keith Kerney

21:48 11 Jan 18

There service was grade A!!! Their quick and professional; they always kept me updated with status of my watches. Their work is flawless which they stand behind, to me most importantly. They speak to you as if you're an old friend asking for help; in which they're always happy to do. Times Ticking; a place where you can ask an old friend for help.

Doug Hammer

13:55 15 Dec 17

I had several issues with my Bulova mechanical watch, including running too fast. They not only fixed it, but it is better than when I bought it new. Amazing! And the only place I recommend for service.

Miles Persinger

20:33 02 Dec 17

Caleb was such a huge help. I went into Times Ticking in the Layton Hills Mall today and couldn’t have been more pleased. Caleb was such a huge help. I went in to talk about my Nixon Batteries and all possibilities i could do with them. He helped me come to the conclusion that the lifetime battery would and will be the best option for me due to the amount of watches i have. I’ll be going there for all my watch battery replacements from here on out. From a very satisfied customer thank you again Caleb.

Ellen Smith

15:03 16 Nov 17

Trying to find a watch maker to replace a Swiss Army Watch battery is easy but one who repairs a Swiss Army "Officer's 1894 square faced" watch was next to impossible in the SF Bay Area. Further Google research connected me to "Ticking Times" in Utah and great success!
I sent my watch, received a prompt arrival confirmation and subsequent estimate of repairs & offer of cleaning & polishing. The entire process was skillfully completed with beautiful results in approx. 2-3 weeks.
Thank you Ticking Times, so glad to know where to find you!

AUSTIN JOHNSON

22:08 12 Nov 17

I went to the New Gate Mall location in search of a time telling companion I could rely on for years to come. Greg and Ben helped me with just that. They listened to me to help find a watch to suit my needs and wants, instead of just trying to sell me any old watch. Greg was very patient and spent a considerable amount of time going over different brands with me and was exceptionally helpful. Ben, the other gentleman who assisted me that day was equally as helpful. I was amazed at how knowledgeable he was about the variety of watches TimesTicking carries. He assured me that all the components of each watch were of the highest quality.
The week that followed, I had a concern with a loose clasp on my watch. Jake explained to me what the problem was, how it could be fixed, then remedied the problem as quickly as he could. Overall I am ecstatic with the customer service I received from all three of the men who helped me and I will most definitely return with any problems I may have, as well as potential future purchases. Five stars!

Roger Sibley

06:01 29 Oct 17

Recently my Father-in-law passed away and my Mother-in-law gave me two of his watches. One was a Rolex and the;other a Movado. My Father-in-law enjoyed these watches and so it was an honor to get both of these to remember him by. Only problem is my wrists are skinnier than his and needed some links taken out of the bands. Having gone to Times Ticking in Layton Hills Mall in the past for other watches needing links removed or batteries, and always pleased with the great service, we knew where we needed to go to have the links removed in these two newly acquired watches. Caleb was the one who helped us today and he was very pleasant and personable to us. I was expecting several days before they would be ready for pickup, but Caleb said to come back in 15 to 20 minutes and they would be ready. We took a little longer walking through the mall, but upon our return to Times Ticking, Caleb had one of them ready. He apologized and explained that the other watch needed to go to their repair shop due to the special links on it and it would be a few days before being ready. Even though both watches weren't finished at the same time, Caleb's friendly interaction with an honest explanation in having to wait for the other watch to be ready wasn't even an issue and we were very pleased with his level of service. Once again our expectations with Times Ticking were exceeded and we will definitely be back. I would recommend Times Ticking as the place to go for all your time keeping repairs, sales and service.

L. Evans

22:16 26 Oct 17

Very good service. They repaired my old Baby G and cleaned it up. It now looks better than it has in probably 10 years. The keeper for the watch band broke years ago and I made one from a small zip tie. Times Ticking replaced it without me asking and at no charge. That was a pleasant surprise. Many times small gestures and great customer service say a lot about a company and people. You have earned a new return customer.

Bill Irwin

17:13 08 Oct 17

Very easy to work with. They did exactly as they promised. Would highly recommend to anyone who needed a watch repaired. Their follow up was excellent. No issues what so ever.

Marilyn Machetto

21:06 06 Oct 17

I needed repairs to my older Wittnauer watch, and none of the local jewelry shops knew how to fix it. I filled out the form and mailed my watch to Times Ticking. I received a phone call with quote a few days later. It took a bit longer than expected to get the watch back, but I realize they were testing it sufficiently enough to make sure it was repaired properly before sending it back to me. I recommend them.

Theresa Calcagno

13:04 01 Oct 17

My Dad passed away on April 27th 2017. He really did not have very much as far as jewelry and anything worth anything. My mom was still living and she was not ready to give up much. After cleaning out some things for her I had found a very old Timex Watch in a shoe box that belonged to my Dad many years ago. It had no band and it obviously did not work it was missing pieces. I asked if I could have it and she said I could so I went to a few places around town and no one would or could fix it and suggested I try on line out of town who would specialize in Timex. This Watch was very old, and it became more important to me, so I found Times Ticking, and sent my Watch. I was told it would take some time and it did the repair took 3 Months and during this time my Mom passed also. I received the watch the day after her funeral and heard it's beautiful sound. The Watch was restored to its natural beauty and I find so much joy in knowing I have it and it ticking again. Thank You

tim montgomery

20:21 27 Sep 17

I was a little hesitant to ship my watch off to a place that I had never seen. They sent me a message immediately upon receipt of my watch and then again at every step. I also appreciated the personal call before starting any repairs and giving me time toe decide on an overhaul of the watch. The watch is like new again. They are great!!!

Gary Claer

15:59 09 Sep 17

This is my second time to deal with Times Ticking. Again, they have performed the services in excellent manner. When my watch was returned to me, it looked better than when I sent it to them. Very professional, knowledgeable and friendly. They called to authorize the needed work, but failed to call me to tell me that my watch was in the return mail. That was unusual as they called me the first time I worked with them.. I have another watch passed down from my father that I will be sending next time. Thanks for a great job and as usual I will return.

Marie Thompson

14:01 07 Sep 17

Customer service is undeniably the #1 thing lacking in the retail industry today, but Times Ticking could write the book on exceeding customer expectations! I'm very impressed with the level of professionalism, salesmanship, and overall service with this company. Definitely will look to them in the future. Thank you for returning my watch in it's original condition - only difference is, now it works!

David Sarchet

17:44 23 Jul 17

I found Times Ticking online and sent my watch to be repaired in good faith -- having made no contact by phone or email, just the form completed and enclosed in the package. It's a Swiss Army watch purchased by my father-in-law in Switzerland many decades ago -- not sure how many -- that was passed onto me after he passed away. It's a special watch to me, and extremely comfortable as well. I was contacted by email and phone and notified of the status of my repair at every step of the process. The technician recognized the watch as unusual for its kind and asked me about it, so I felt like there was some appreciation there. I requested that all old parts be sent to me and that was no problem -- my wife will incorporate them into jewelry. I'd recommend Times Ticking to anyone and will certainly call upon them again should the need arise.

James Schmidtt

23:01 12 Jun 17

I was certainly impressed by Rae's customer service and professionalism, but even more so by her knowledge. Didn't hesitate or waver at all. Super glad she was there, I definitely wasn't impressed by David, I think that was his name. After I looked around the store on my own, I asked him to open a case for me he did just that, and only that-didn't offer any info and when I asked him questions he didn't seem to confidently know anything by the number of times he said "uh" or "um". I assume he must be new so that's why I'm still giving 5 stars, since Rae more than made up for his lack of knowledge, once she came in from the back of the store.

Ed Smith

17:56 06 Jun 17

Fair pricing on battery's, was able to get my fossils done fast and they are still working a couple of weeks later. The associate who helped me was Davis, and he was great. All of the employees have treated me just swell. Will be going back for my watch repairs.

Shelly Fitzgerald

14:43 03 Jun 17

Initially felt odd sending off my swiss army watch to a place I did not know but everything went as they said it would. Estimate call came within 5 days. Work was completed and sent back as promised. Watch is like new and keeping great time again. I am very satisfied.

Al Miller

23:48 02 Jun 17

Professional workmanship and service are of primary importance to my wife and myself. Skagen is a real quality watch with beautiful designs. When two of our Skagens were not working properly we wanted a top notch jeweler who specializes in this brand to fix them properly.
Times Ticking provided proper repairs at a fair price and kept us in the information loop all through the process. We are delighted with the results and strongly recommend them too.

flo kam

18:49 11 May 17

Very welcoming experience at the Layton Hills Mall location, I had 2 watches with dead batteries and the associate named Rae was very nice and greeted me. She recommended what I should do and at the best price point. Mikayla did an excellent job at fixing my watches and they came out looking spectacular.

Joanne Conta

13:22 13 Apr 17

It took me a long time to find someone who could service my Aqua Master watch. I am soooo happy that I found Times Ticking! They completely serviced my watch and got me a genuine Aqua Master replacement band. Their communication and customer service is unsurpassed. Imagine my surprise when any time I called a real person answered and gave me real and accurate information!! I can't say enough about this company and how happy I am to have found them. Do not hesitate to do business with them you won't be sorry!

Brenda McGregor

18:39 08 Mar 17

I highly recommend Times Ticking. I sent my Swiss Army watch in for repair and they informed me when it was received. A couple of days later they called with the repair estimate and approximate time to repair. I received my watch back earlier then their estimate. After I received my watch back, I called with a question which was answered very satisfactorily. They even remembered my watch! Times Ticking has a new loyal customer. Thank you, Jesse and staff.

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